Terms & Conditions
Before purchasing, please review our Shipment, and Return procedures to ensure that you aware of both our shipping & return policies. By agreeing to the terms and Conditions at checkout, you are consenting that you have read the Terms & Conditions and agree to the policies that have been provided for your review.
Orders are processed within 5 to 7 business days of order being placed, with the exception of PRE-ORDERS - They are processed with in 5 - 7 Business Days and Approx ETA is 12 - 20 Days (FOR USA ONLY)Please note that all orders ship Thursdays, CUT OFF for Thursday shipments is MONDAY AT MIDNIGHT. All orders placed after Monday at Midnight, will be shipped the following week. Orders & shipments are not fulfilled on weekends (Saturday and Sunday) or Statutory Holidays.
Please note that due to the handmade nature of some items, processing times may vary. This includes but is not limited to personalized items and birthday outfits - while we want you to have quick & efficient service, we are not McDonald's.
Once the order has been shipped please allow 2-10 business days in shipping time. International orders can take up to 4-6 weeks for delivery. Please plan your purchase accordingly and purchase tracked or express shipping if needed. We are not liable for any orders that arrive later than date needed. If you have any questions regarding shipping times please email us at: Rufflesandbowtiesbowtique@gmail.com
Should you require your item to be "RUSHED" please use this link below to add to your cart. Please note that PRE-ORDER items are not applicable for RUSH services. If you need your order for a specific date, please note this at checkout. If no note is left regarding date needed, it will be implied that our standard processing times meet your needs.
Rush My Order: https://rufflesandbowties.boutique/products/rush-my-order
We cannot guarantee when an order will arrive as once it is in the hands of the Canadian or US Postal Service we no longer can further expedite the processes used by them. Please consider any shipping or transit times offered to you by Ruffles & Bowties or other parties only as an estimate. We encourage you to order in as timely a fashion as possible to avoid delays caused by shipping, customs clearance or product availability.
- Our current processing time is 5-7 business days, should you need your order shipped sooner please see our Rush Shipping section.
- Rush shipments are shipped out same week if "RUSH MY ORDER" has been added to your order. If you have not added the extra rush to your order, your order will ship the following week.
- Once shipped orders may take 2-20 business days for delivery. Please plan your orders accordingly to ensure there is enough room should there be a delay. Please note these are also only estimates once in the hands of the postal service, Ruffles & Bowties Bowtique is no longer responsible
- International orders can take up to 4-6 weeks for delivery, this does not include weekends or statutory holidays, when most government run services such as postal service and customs are closed.
- Please note that due to Statutory Holidays and High Seasonal Volumes, there may be a delay in delivery time once shipped
- ALL Pre-Orders are shipped direct from our supplier, they process within 5 to 7 business days, and take 12-20 business days for delivery within the US. *FINAL SALE
- Pre Order Shipments in all other regions are processed in 5 to 7 business days and may take up 60 days for delivery. *FINAL SALE
- Items that are personalized and/or custom made please allow 2-3 additional days to ship out. Once the order has been shipped please allow 2-10 business days in shipping time.
- Please note that all timelines are a general ETA guideline, we can not 100% guarantee ship times, as once parcels are with USPS, Canada Post, or other courier services, we are no longer responsible for the packages, and the time of delivery.
Once your order has been shipped you will be notified. Please note that only purchases made with TRACKED shipping, will receive a tracking number! This option is ALWAYS available at checkout. While we always recommend tracked shipping, should you choose not to purchase it, there will be no way for us to track your parcel should a delay or misdeliver happen.
Checking out with untracked shipping is at your risk, Ruffles & Bowties Bowtique, will not be liable for any late, or unreceived parcels that ship this method. By selecting "No Tracking" at checkout, you are agreeing to the terms above and understand it is at our own risk.
All parcels with purchased tracked shipping will receive an email with a tracking number. You can use that number to track your package through your local postal service once the item has cleared customs.
If your need your order rushed please choose the rush order and add that to your cart. We are not responsible for any lost or stolen packages. Should this be of concern to you, please purchase additional insurance on your parcel.
We want you your shopping experience with Ruffles & Bowties Bowtique to be the best! If for any reason you don’t love your item, or it doesn’t sparkle your fancy, we are here to help make your return process quick and easy, so you can get back to the things that truly matter! Our return policy can be viewed below, should you have any questions, do not hesitate to contact us at: Rufflesandbowtiesbowtique@gmail.com Please note our business hours are M-F 9:30AM -3:30PM (MST), we will do our best to have one of our customer service representatives be in touch within 1 business day.
- All items needing to be returned are processed in the form of exchange or shop credit ONLY
- An item is only eligible for exchange/shop credit within 10 calendar days of ship date.
- Items must not be worn, used or tampered with and must be placed into their original packing with tags.
- Items that arrive late after date needed are NOT eligible for return. Please ensure you order in a timely manner, and select shipment type (Regular Post, Tracked, Express, or Overnight) as needed. If uncertain about arrival dates please email us first at Rufflesandbowtiesbowtique@gmail.com
- Returned product is shipped back at purchaser’s expense
- SALE, BLOWOUT, AND/OR BLACK FRIDAY items ending in .00 are FINAL SALE.
- All Customized apparel, birthday shirts, birthday outfits, pajamas ect are FINAL SALE.
- All Seasonal & customized Holiday outfits and/or accessories are not eligible for exchange or shop credit unless damaged which must be reported within 2 days of receiving product.
- Please read all product descriptions carefully, should any item be on sale due to defect, inaccuracy, or AS-IS appearance, it will be stated within the listing. By purchasing these items, you acknowledge the current condition and understand that they are non-eligible for store credit and/or exchange.
- We will gladly accept the exchange or shop credit of products that are defective due to defects in manufacturing and/or workmanship within 2 days of receiving product. Pictures of defective items must be sent immediately at time of request within 2 business days.
- If items are in less than perfect condition the items will be sent back at the customers expense or Ruffles & Bowties, at its sole discretion, may charge a restocking fee.
- Please include a note as to why the merchandise is being returned. Also include name, contact information, and order number. Items returned without name and order number will not be accepted.
- Original Shipping is not eligible for shop credit.
- Refunds are processed within 7 to 10 business days of receiving your return. We will send you an email confirmation when your return has been received and the shop credit or exchange has been issued.
HOW TO MAKE A RETURN?
Please email us at Rufflesandbowtiesbowtique@gmail.com to have your return authorized & reviewed. Please note our business hours are M-F 9:30AM -3:30PM (MST), we will do our best to have one of our customer service team be in touch within 1 business day.Upon authorization of return, you must include your contact information and original order number. Returns sent without original order number included will not be accepted.