We want you your shopping experience with Ruffles & Bowties Bowtique to be the best! If for any reason you don’t love your item, or it doesn’t sparkle your fancy, we are here to help make your return process quick and easy, so you can get back to the things that truly matter! Our return policy can be viewed below, should you have any questions, do not hesitate to contact us at: Rufflesandbowtiesbowtique@gmail.com Please note our business hours are M-F 9:30AM -3:30PM (MST), we will do our best to have one of our customer service representatives be in touch within 1 business day.
Orders can only be cancelled within the first 3 hours of purchase, no exceptions.
- All items needing to be returned are processed in the form of exchange or shop credit ONLY
- An item is only eligible for exchange/shop credit within 10 calendar days of ship date.
- Items must not be worn, used or tampered with and must be placed into their original packing with tags.
- Items that arrive late after date needed are NOT eligible for return. Please ensure you order in a timely manner, and select shipment type (Regular Post, Tracked, Express, or Overnight) as needed. If uncertain about arrival dates please email us first at Rufflesandbowtiesbowtique@gmail.com
- Returned product is shipped back at purchaser’s expense
- SALE, BLOWOUT, AND/OR BLACK FRIDAY items ending in .00 are FINAL SALE.
- All Customized apparel, birthday shirts, birthday outfits, pajamas ect are FINAL SALE.
- All Pre-Order items are final sale, please review shipping times to ensure item will arrive for the date needed, we are not liable for any orders that arrive after the date needed.
- All Seasonal & customized Holiday outfits and/or accessories are not eligible for exchange or shop credit unless damaged which must be reported within 2 days of receiving product.
- Please read all product descriptions carefully, should any item be on sale due to defect, inaccuracy, or AS-IS appearance, it will be stated within the listing. By purchasing these items, you acknowledge the current condition and understand that they are non-eligible for store credit and/or exchange.
- We will gladly accept the exchange or shop credit of products that are defective due to defects in manufacturing and/or workmanship within 2 days of receiving product. Pictures of defective items must be sent immediately at time of request within 2 business days.
- If items are in less than perfect condition the items will be sent back at the customers expense or Ruffles & Bowties, at its sole discretion, may charge a restocking fee.
- Please include a note as to why the merchandise is being returned. Also include name, contact information, and order number. Items returned without name and order number will not be accepted.
- Original Shipping and return shipping is not eligible for shop credit.
- Refunds are processed within 7 to 10 business days of receiving your return. We will send you an email confirmation when your return has been received and the shop credit or exchange has been issued.
HOW TO MAKE A RETURN?
Please email us at Rufflesandbowtiesbowtique@gmail.com to have your return authorized & reviewed. Please note our business hours are M-F 9:30AM -3:30PM (MST), we will do our best to have one of our customer service team be in touch within 1 business day.Upon authorization of return, you must include your contact information and original order number. Returns sent without original order number included will not be accepted.